Refund policy

We want you to be completely satisfied with your purchase.  Please review our return policy below before initiating a return.

30-Day Return Window

Hutchison Medical accepts returns on most products within 30 days of the original purchase date.  Items must be returned in their original, unused condition and in the original packaging.  Products that have been used, damaged, or are missing original packaging may not be eligible for a full refund.

To initiate a return, please contact us by phone at (618) 237-6000 or by email at hutchisonmedical1@charter.net to receive a Return Merchandise Authorization (RMA) number before shipping your item back.  Returns sent without an RMA number may be refused or subject to additional delays.

Restocking Fee

A restocking fee of up to 20% may apply to returned items, depending on the product and its condition upon return.  This fee covers the cost of inspecting, repackaging, and restocking the item.  The restocking fee will be deducted from your refund.

Lift systems, scales, and diagnostic equipment returned in original, unopened condition may qualify for a reduced or waived restocking fee at our discretion.  Please contact us to discuss your specific situation.

Non-Returnable Items

For health and safety reasons, certain items cannot be returned once opened or used.  These include diagnostic test kits (such as UTI test strips), consumable medical supplies, and any product that has come into contact with a patient.  Please review product descriptions carefully before purchasing.

Items that have been customized, special-ordered, or drop-shipped directly from the manufacturer may also be non-returnable.  We will clearly indicate any such restrictions at the time of purchase.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.  We recommend using a trackable shipping method and retaining your shipping receipt, as Hutchison Medical is not responsible for items lost or damaged in transit during a return.

Original shipping charges are non-refundable unless the return is the result of our error (e.g., wrong item shipped or item arrived damaged).

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.  Approved refunds will be processed within 5–10 business days and credited back to your original method of payment.

If you paid by check or money order, a refund check will be mailed to the address on file.  Please allow additional time for mail delivery.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 5 business days of receipt.  We will work with you to arrange a replacement or full refund at no additional cost.  Please retain all original packaging and take photographs of the damage, as this may be required for a shipping carrier claim.